™We want you to have a smooth experience with Rawbin. Please read the following policy before requesting a return or refund.
1. Order Cancellation
Orders may be cancelled before dispatch by contacting our support team.
Once an order has been dispatched, cancellation may not be possible.
2. Returns
Returns may be accepted in cases where:
- The product was delivered damaged
- The product received is defective
- The wrong product was delivered
Return requests must be raised within 5 days of delivery.
The product may need to be returned in its original packaging along with all accessories and components.
3. Non-Returnable Situations
Returns may not be accepted for:
- Damage caused by misuse, accidents, or unauthorised modifications
- Normal wear and tear
- Failure to follow product usage instructions
- Products damaged after delivery due to improper handling
- Consumables or materials that have been used
4. Refunds
Once the returned product is received and inspected, we will inform you whether your refund or replacement has been approved.
Approved refunds will generally be processed to the original payment method. The time taken for the refund to reflect may depend on your bank or payment provider.
5. Replacements
Where applicable, we may offer a replacement instead of a refund for defective or damaged products.
To initiate a return, replacement, or refund request:
Email:
Please include your order number, contact details, and photographs or videos where relevant.
This document is provided for general information. For any questions, please reach out to us using the contact details above.